Mrs T Coaching Privacy Policy
Our contact details
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Name: Mrs T Coaching
Address: 37 Lakeside, Darlington, Co Durham DL1 5TH
E-mail: mrstcoaching@gmail.com
This policy was created on 13th August 2021
The type of personal information we collect
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We currently collect and process the following information:
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Personal identifiers, contacts and characteristics (name and contact details – email address, postal address, phone number)
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Information collected during the coaching process e.g. about the areas clients want to discuss during coaching and their opinions on our service via evaluation forms
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Website user statistics. (The processing of this information is covered in a separate Website Privacy Policy, available on our website, www.mrstcoaching.com )
How we get the personal information and why we have it
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Most of the personal information we process is provided to us directly by you for one of the following reasons:
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To express an interest in the services we provide
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To engage in a service we provide
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To know about future services we may provide
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
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Your consent. You are able to remove your consent at any time. You can do this by contacting Mrs T Coaching at 37 Lakeside, Darlington, Co Durham DL1 5TH
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We have a contractual obligation.
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We have a legitimate interest.
How we store your personal information
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Your information is securely stored online or in paper records at our business address.
We keep client records for two years after the coaching sessions were completed, or an enquiry was made. We will then dispose your information by deleting the online records, and shredding the paper records.
Your data protection rights
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Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal information.
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Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
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Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at mrstcoaching@gmail.com if you wish to make a request.
How to complain
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If you have any concerns about our use of your personal information, you can make a complaint to us at Mrs T Coaching, 37 Lakeside, Darlington DL1 5TH or at mrstcoaching@gmail.com
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You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Website Privacy Policy for Mrs T Coaching
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This privacy policy explains how Mrs T Coaching uses any personal information collected about you when you use this website.
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What information do we collect about you?
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We collect information about you when you complete a form with us or sign up for calendar slots. Website usage information is collected using cookies.
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How will we use the information about you?
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We collect information about you to be able to discuss and provide the services you require and, if you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website. We will never pass on your personal information to any other companies or organisations.
Marketing
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We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.
Access to your information and correction
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You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email to us at the following address: mrstcoaching@gmail.com
We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies
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Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit
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Our website will ask for your cookie preference on your first visit. You may choose to opt out of non-essential cookies. However, this may affect your browsing experience.
Other websites
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Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
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We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 8th August 2021.
How to contact us
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Please contact us if you have any questions about our privacy policy or information we hold about you: