Our contact details
Name: Mrs T Coaching
Address: 37 Lakeside, Darlington, Co Durham DL1 5TH
This policy was created on 13th August 2021
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (name and contact details – email address, postal address, phone number)
Information collected during the coaching process e.g. about the areas clients want to discuss during coaching and their opinions on our service via evaluation forms
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To express an interest in the services we provide
To engage in a service we provide
To know about future services we may provide
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting Mrs T Coaching at 37 Lakeside, Darlington, Co Durham DL1 5TH
We have a contractual obligation.
We have a legitimate interest.
How we store your personal information
Your information is securely stored online or in paper records at our business address.
We keep client records for two years after the coaching sessions were completed, or an enquiry was made. We will then dispose your information by deleting the online records, and shredding the paper records.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Mrs T Coaching, 37 Lakeside, Darlington DL1 5TH or at firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
What information do we collect about you?
We collect information about you when you complete a form with us or sign up for calendar slots. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to be able to discuss and provide the services you require and, if you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website. We will never pass on your personal information to any other companies or organisations.
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email to us at the following address: email@example.com
We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
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How to contact us